Frequently Asked Questions

Account Help

I can’t login with my email address

I no longer have access to the email address registered to my account what can I do?

In this case, you will need to create a new account. If you have an active subscription please contact us at

Note: You can contact us for help. Just visit and we will get in contact with you.

Can't remember username or email address?

Try entering any email addresses you might have used to create an account. If there's no account associated with the details you enter, we’ll let you know immediately so you can try another.

Search your email inboxes (including spam and junk folders) for any emails from Partmart. If you find one, it’s likely that email address is registered on your account.

Tip: If you no longer have access to the registered email address, you will need to create a new account. If you have an active subscription please contact us at

I forgot my password

An elephant never forgets. For everyone else there's password reset.

Password Reset

1. Head to the main menu and click on Log-in

2. At the bottom of the page there is a link that says “Forgot your Password”

3. Click on the reset link.

4. A new window will open called Reset your password.

5. Enter the email address associated with your account and click on the Reset Password button.

6. Partmart will email you a temporary password.

7. Once you receive your new password log in as normal and follow the procedure shown below to Change your Password.

Change your password

1. Log in and head to your profile page, select settings.

2. Click Change password in the menu.

3. Type your current password.

4. Type your new password.

5. Retype your new password in Repeat new password.

6. Click Save.

Reset link not working?

1. Try the above steps again.

2. From the email, open the password reset link in a different browser, or a private/incognito window.

Not receiving the password reset email?

An elephant never forgets. For everyone else there's password reset.

Check you entered the correct username/email address for your Partmart account

Email address already in use

We only allow one Partmart account per email address, so if you get this error message when trying to sign up, it’s likely you already have an account.

If you wish to access the existing account, enter the email address in our password reset form. You'll then receive an email with instructions on how to reset the password.

Reasons for disabled account

Suspected fraudulent activity

If we've detected any possible fraudulent activity on your account, we may have to disable it.

A chargeback has occurred

This means the person that pays for the subscription has reversed a payment to Partmart through their bank, credit card Company, or online payment service (such as PayPal). This disables the account the charge occurred on. We send email notifications to all accounts affected when this happens.

How do I get my account back?

If you feel there's been some confusion, you can get in touch with us at

Note: You may need to provide proof of ownership of your account, purchase, or payment details, so be sure to have them ready.

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